Confirm you have the correct Login Credentials. To confirm you have the correct Login Credentials RPNow- Your administrator has blocked this application because it NOTE that this troubleshooting If you are attempting to take an RPNow exam and the "Submit" button is not displayed after clicking the "Insert Password" button and you are unable to enter the exam, please follow the steps below: RPNow-"You are not authorized to take this exam" Message. Some Schools use a Access Control List to limit who has access to take the exam.
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If you are having issues using the Microphone or if you have an internet connection but receive an error "Not Connected to the Internet", please follow the steps below to resolve the issue. Re-access the Remote Proctor system 2. Locate your exam 3. If you have questions on how to Pay for an RPNow exam please click the link below for further details.
Payment Process Details [http: If you are using a Mac and receive the error "Remote Proctor Now is damaged and can't be opened you should eject the disk image"", please follow the steps in the Solution to solve your issue. The Advanced Math Toolbar should now load, as seen below. RPNow-Remote Proctor is freezing during the interview process or If you encounter an issue with the software freezing during the interview process or a message is displayed that it cannot continue, please follow the steps below to solve the issue.
To take an exam please visit http: You should click the "Insert Password" button when you are prompted to enter the exam p RPNow-Software hangs on "We are currently preparing your intervie If you are attempting to use the Remote Proctor software and the page is hanging on the "We are currently preparing your interview. Please give us one moment to gather your information" message see screenshot below , please try the steps below to solve t RPNow-Unable to locate downloads on mac.
If you are taking an RPNow exam that requires you download files and you are unable to download the files, please view the information below to solve the issue. In some instances the Download Progress Window does not close, despite the file downloading RPNow-You are using a browser that is not supported. If you are using the RPNow software to take an exam in Angel and receive the error message below, please follow the Troubleshooting Steps under the error message.
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You are using a browser that is not supported. If you are using RPNow 4. If you are using a Mac and receive the error, "RPNOW can't be opened because the identity of the developer cannot be confirmed ", please follow the steps in the Solution to solve your issue. Activation of WebBrowserAuthenticate.
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If you are receiving an exception error when trying to activate http: Application Cannot Be Started: Contact Application vendor. If you are receiving an error message "Application Cannot Be Started: Contact Application vendor", please follow the steps below. Step 1 1. Open the following Directory: Delete the "2. Blank Screen on the Camera- Camera not detected. If you are using a Microsoft Surface Pro Device and the rear facing camera is turning on instead of the forward facing camera, please use the steps below. Disable rear camera in device manager 1. Open Control Panel 2.
Select Device Manag Exam Password Issue. While accessing your RPNow Exam if you receive a message that the exam password is incorrect, please try the steps below.
Download the RPNow Software 2. Open the RPNow Software 3.
On the Exam Information page make sure you select the cor Exam Password Issues. If you receive a message that the exam password is incorrect while accessing your RPNow Exam, please try the steps below. STEP 1 1. Expired Security Certificate. If you encounter any issues related to the Security Certificate or the Security Certificate expiring, please follow the steps below to resolve the issue. Frequently asked questions regarding RPNow exams.
Below is a list of common questions regarding the Remote Proctor. How do I request a refund. All refund requests should be sent to rppurchase softwaresecure. Please include the following details in the email: Student N Although RPNOW is a standalone software and does not get installed to the computer, It still stores an application data on the app folder. If you have already paid for your RPNow exam and you receive a prompt to pay when you re-enter, please confirm that the email address you entered is the exact same one you entered when you originally paid.
The system will prompt you for additional payment If you only have a single monitor connected to your computer and receive the following error, "Multiple screens were detected on your computer. Please disable one and restart them", please try the following solution.
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- El plugin de Adobe Flash ha fallado: evita que vuelva a ocurrir?
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Open the C When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson e. Open the Syst Lenovo shows a Crossed out Camera Icon. If you encounter an issue with Lenovo computer that shows a Crossed out Camera Icon, please try the steps below: OPEN the application. Mac audio issues or volume control is greyed out.
Open Activity Monitor. Microphone Check Unsuccessful. If you get a Microphone Check Unsuccesful message with the screen below, please follow the steps under Troubleshooting. Check that there are no headsets, headphones, or earbuds plugged into the machine 2.
Open Control Panel Missing Scroll bars on Macs. While taking an RPNow exam if you are missing the Scroll Bar while using a Mac, please follow the steps below to solve your issue. Click the Apple icon in the top-right corner 2. Select 'System Preferences' 3. From System Preferences MyMathLab exams give me an error, "You don't have a subscr If you receive an error "You don't have a subscription to this site Mac 1. Open Safari 2. Click on Safari Menu in the upper Photo Upload is frozen or stuck during the Interview Proce During the photo upload section of the Remote Proctor Now interview process if the page freezes or is stuck uploading the photo on a Windows PC, please try the steps below.
Close the Remote Proctor Now Window 2. Navigate to Close and open Rpnow. If you are still unable to downlo While going through the Remote Proctor Interview, if you are unable to click the Allow or Remember button on the Flash Settings prompt, please try the steps below. You can check the System Requiremen If you are unable to download the Remote Proctor software and you meet the minimum System Requirements, please try the steps below.
You can check the System Requirements [http: Unable to proceed and receiving a message regarding "youca Eliminate the YouCam Process. You have no Flash Plugin Installed. Check the version of your RPnow. X, Proceed with RPPro- Estoy recibiendo un mensaje: Unhandled Exception Si recibe un error "Unhandled Exception Failed to connect to an IPC Port: The System cannot find the file specified. INI que se encuentra en el siguiente director To solve the issue configure Thank you for contacting Software Secure. To resolve this issue, you will need to delete the file the error message is pointing to, and then attempt reinstallation.
Please click here [ht If you receive a "Three Finger Tap Enabled" message, like the screenshot below, you will need to disable this feature by following the steps below also outlined in the message. RPPro-I receive a message that I do not meet the minimum requirem G5, Mac OS X Posted on May 11, 3: Flash Player version However, this Flash version won't work for many videos on Facebook, YouTube and other sites.
Adobe's latest version, Doesn't work on a PowerPC processor. Download this http: Save the old one just in case this one doesn't work. Posted on May 12, 8: May 11, 5: The last really supported Flash for PPC was Flash player Page content loaded. May 12, 8: May 12, You are fantastic! It worked. Thank you so much for responding to my call for help. You guys rock! Jun 6, 2: Jun 6, 3: Jun 14, 9: I used Texas Man's solution on my 17" G4 Powerbook, and it worked like a charm. Aug 7, 1: I'll be attempting this when I get home. I've been trying off and on for at least two months to get this thing working.
Feb 11, Just used your link and advice to resuscitate my ibook G4 to be able to use flash player again - thank you! Another extension to its now quite long life! Feb 19, 6: For those who don't know, MOG is a music streaming service as good, or better than Spotify. Both the free and premium service streams in kbps, where you have to pay for Spotify to get that. Will this fix still work as Adobe keeps updating Flash Player? Currently they are up to version 12 and this fix works for Flash Player May 1,